A WordPress Cloud Technical Support Representative is a customer service professional who provides technical support and Sales assistance to clients using WP-Cloud products and services. This person handles Sales Inquiries, troubleshoots, and resolves issues related to WP-Cloud hosting, WordPress plugin configurations, and other WordPress Cloud products and services.
DESIRED SKILLS, PERSONAL CHARACTER, AND BEHAVIOURS
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Experience with WordPress and its plugins
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WordPress troubleshooting experience
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Excellent customer service skills
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Strong problem-solving abilities
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Ability to work well under pressure
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Proactive and self-motivated
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Team player
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Good communication and interpersonal skills
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Ability to handle multiple tasks simultaneously
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Experience in working with SSH
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WP CLI experience is a huge plus
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WooCommerce experience
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Experience with hosting and DNS
The WordPress Cloud Technical Support Representative should have a strong understanding of HTML, CSS, and PHP and experience with MySQL databases and WordPress development best practices. They should also be comfortable working with FTP, SSH, and other web development tools.
REQUIRED QUALIFICATIONS
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Education: At least Associate Degree holder, general education degree or equivalent.
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Experience: Experience working as a Customer Service Representative with a flair and high interest in Technical Support
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Communication Skills: Effective communication skills are the foundation of Customer Service. It involves listening to the customer's concerns, processing the information, and conveying a solution clearly and concisely.
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Interpersonal Skills: You will be expected to interact with co-workers daily, often in a problem-solving role. Good Interpersonal skills are crucial for workplace communication to build healthy relationships with colleagues, collaborate efficiently, and work better as a team.
Become a part of group.one
Since its establishment in 2002, one.com has been in constant development and is today part of group.one, which is one of the leading group companies in Europe in the administration and sale of domains, web hotels, and email. We have an international environment with a high level of flexibility and growing ambitions. We are proud to present our key numbers of business:
- More than 2,000,000 great customers in 149 countries
- With more than 3,000,000 registered domains to their name
- 1200 incredible people have chosen us as their employer
- And the diversity stretches to more than 45 different nationalities
- Remote, hybrid, or in-office, they carry us from more than 12 countries
- And lastly, we are connecting 12 major brands well-established in the European market to lead us towards becoming number one - your European Champion
Diversity and Inclusion
At group.one we are intentional about diversity, equality and creating an inclusive climate. We work not only across continents and countries, but also across gender expressions, generations, cultures, sexual orientations, religions, and perspectives.
Therefore, group.one is an equal opportunity workplace committed to equal employment opportunity regardless of race, colour, ancestry, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity/expression.
